{"id":49431,"date":"2026-08-04T17:54:36","date_gmt":"2026-08-04T21:54:36","guid":{"rendered":"https:\/\/unitedexpressjewelry.com\/?page_id=49431"},"modified":"2026-08-04T18:00:55","modified_gmt":"2026-08-04T22:00:55","slug":"returns-exchanges","status":"publish","type":"page","link":"https:\/\/unitedexpressjewelry.com\/?page_id=49431","title":{"rendered":"Returns &#038; Exchanges"},"content":{"rendered":"<p><?php\n\/**\n * Automatic template for the page with slug: returns\n *\/\n\ndefined('ABSPATH') || exit;\n\nget_header();\n?><\/p>\n<p><main id=\"primary\" class=\"site-main uej-returns-template\"><\/p>\n<style>\n.uej-returns-page {\n    --uej-teal: #10565e;\n    --uej-teal-dark: #073f46;\n    --uej-teal-pale: #f6fafa;\n    --uej-border: #cddedf;\n    --uej-text: #4e6063;<\/p>\n<p>    width: min(960px, calc(100% - 40px));\n    margin: 38px auto 72px;\n    color: var(--uej-text);\n}<\/p>\n<p>.uej-returns-hero {\n    position: relative;\n    margin: 0 0 28px;\n    padding: 38px 30px;\n    border: 1px solid var(--uej-border);\n    border-radius: 12px;\n    background: linear-gradient(135deg, #ffffff 0%, #f7fbfb 55%, #eaf3f3 100%);\n    text-align: center;\n    overflow: hidden;\n}<\/p>\n<p>.uej-returns-hero::before {\n    content: \"\";\n    position: absolute;\n    top: 0;\n    left: 50%;\n    width: 160px;\n    height: 4px;\n    transform: translateX(-50%);\n    background: linear-gradient(90deg, transparent, var(--uej-teal), #6fa8ad, var(--uej-teal), transparent);\n}<\/p>\n<p>.uej-returns-eyebrow {\n    margin: 0 0 10px;\n    color: var(--uej-teal);\n    font-size: 11px;\n    font-weight: 700;\n    letter-spacing: .16em;\n    text-transform: uppercase;\n}<\/p>\n<p>.uej-returns-hero h1 {\n    margin: 0 0 14px;\n    color: #151b1c;\n    font-family: Georgia, \"Times New Roman\", serif;\n    font-size: clamp(38px, 5vw, 52px);\n    font-weight: 400;\n    line-height: 1.1;\n}<\/p>\n<p>.uej-returns-hero > p:last-child {\n    max-width: 700px;\n    margin: 0 auto;\n    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var(--uej-teal);\n}<\/p>\n<p>.uej-returns-item[open] .uej-returns-number,\n.uej-returns-item[open] .uej-returns-icon {\n    background: var(--uej-teal);\n    color: #ffffff;\n    border-color: var(--uej-teal);\n}<\/p>\n<p>.uej-returns-item[open] .uej-returns-icon::before,\n.uej-returns-item[open] .uej-returns-icon::after {\n    background: #ffffff;\n}<\/p>\n<p>.uej-returns-item[open] .uej-returns-icon::after {\n    display: none;\n}<\/p>\n<p>.uej-returns-answer {\n    padding: 22px 72px 25px;\n    background: linear-gradient(180deg, #ffffff 0%, #f3f8f8 100%);\n}<\/p>\n<p>.uej-returns-answer p {\n    margin: 0 0 12px;\n    color: var(--uej-text);\n    font-size: 15px;\n    line-height: 1.75;\n}<\/p>\n<p>.uej-returns-answer p:last-child {\n    margin-bottom: 0;\n}<\/p>\n<p>.uej-returns-answer a {\n    color: var(--uej-teal);\n    font-weight: 600;\n    text-decoration: underline;\n    text-underline-offset: 3px;\n}<\/p>\n<p>.uej-returns-updated {\n    margin-top: 18px;\n    color: #7a8789;\n    font-size: 12px;\n    text-align: center;\n}<\/p>\n<p>@media (max-width: 767px) {\n    .uej-returns-page {\n        width: calc(100% - 28px);\n        margin-top: 28px;\n    }<\/p>\n<p>    .uej-returns-item summary {\n        grid-template-columns: 30px 1fr 30px;\n        gap: 10px;\n        min-height: 62px;\n        padding: 14px;\n        font-size: 15px;\n    }<\/p>\n<p>    .uej-returns-answer {\n        padding: 18px 16px 21px;\n    }\n}\n<\/style>\n<div class=\"uej-returns-page\">\n<header class=\"uej-returns-hero\">\n<p class=\"uej-returns-eyebrow\">United Express Jewelry Inc.<\/p>\n<h1>Returns &amp; Exchanges<\/h1>\n<p>\n            Review return eligibility, exchanges, damaged-item claims,<br \/>\n            inspection requirements, and refund procedures.\n        <\/p>\n<\/header>\n<div class=\"uej-returns-accordion\">\n<details class=\"uej-returns-item\">\n<summary>\n                <span class=\"uej-returns-number\">01<\/span><br \/>\n                <span>Return Eligibility<\/span><br \/>\n                <span class=\"uej-returns-icon\" aria-hidden=\"true\"><\/span><br \/>\n            <\/summary>\n<div class=\"uej-returns-answer\">\n<p>Eligible merchandise may be returned within 14 days of delivery when it is unused, unworn, unaltered, and in its original condition.<\/p>\n<p>Original packaging, tags, certificates, documentation, and accessories must be included.<\/p>\n<\/p><\/div>\n<\/details>\n<details class=\"uej-returns-item\">\n<summary>\n                <span class=\"uej-returns-number\">02<\/span><br \/>\n                <span>Non-Returnable Items<\/span><br \/>\n                <span class=\"uej-returns-icon\" aria-hidden=\"true\"><\/span><br \/>\n            <\/summary>\n<div class=\"uej-returns-answer\">\n<p>Custom, engraved, resized, altered, special-order, final-sale, and certain memo items may not be eligible for return or exchange.<\/p>\n<p>Items showing wear, damage, modification, missing stones, or removed tags may be refused.<\/p>\n<\/p><\/div>\n<\/details>\n<details class=\"uej-returns-item\">\n<summary>\n                <span class=\"uej-returns-number\">03<\/span><br \/>\n                <span>How to Request a Return<\/span><br \/>\n                <span class=\"uej-returns-icon\" aria-hidden=\"true\"><\/span><br \/>\n            <\/summary>\n<div class=\"uej-returns-answer\">\n<p>Contact our team before sending merchandise back. Unauthorized returns may be refused.<\/p>\n<p>Include your order number, product details, reason for return, and photographs when applicable.<\/p>\n<\/p><\/div>\n<\/details>\n<details class=\"uej-returns-item\">\n<summary>\n                <span class=\"uej-returns-number\">04<\/span><br \/>\n                <span>Exchanges<\/span><br \/>\n                <span class=\"uej-returns-icon\" aria-hidden=\"true\"><\/span><br \/>\n            <\/summary>\n<div class=\"uej-returns-answer\">\n<p>Exchanges may be available for qualifying merchandise, subject to approval and product availability.<\/p>\n<p>Price differences, shipping costs, insurance, and applicable taxes may be charged separately.<\/p>\n<\/p><\/div>\n<\/details>\n<details class=\"uej-returns-item\">\n<summary>\n                <span class=\"uej-returns-number\">05<\/span><br \/>\n                <span>Return Shipping<\/span><br \/>\n                <span class=\"uej-returns-icon\" aria-hidden=\"true\"><\/span><br \/>\n            <\/summary>\n<div class=\"uej-returns-answer\">\n<p>Return shipping costs are generally the customer\u2019s responsibility unless merchandise arrived damaged, defective, or incorrectly shipped.<\/p>\n<p>Returns should be securely packaged, insured, and shipped using a trackable service.<\/p>\n<\/p><\/div>\n<\/details>\n<details class=\"uej-returns-item\">\n<summary>\n                <span class=\"uej-returns-number\">06<\/span><br \/>\n                <span>Damaged or Incorrect Items<\/span><br \/>\n                <span class=\"uej-returns-icon\" aria-hidden=\"true\"><\/span><br \/>\n            <\/summary>\n<div class=\"uej-returns-answer\">\n<p>Report damaged, defective, missing, or incorrect merchandise within 48 hours of delivery.<\/p>\n<p>Keep all packaging, labels, photographs, and supporting documentation while the claim is reviewed.<\/p>\n<\/p><\/div>\n<\/details>\n<details class=\"uej-returns-item\">\n<summary>\n                <span class=\"uej-returns-number\">07<\/span><br \/>\n                <span>Inspection and Approval<\/span><br \/>\n                <span class=\"uej-returns-icon\" aria-hidden=\"true\"><\/span><br \/>\n            <\/summary>\n<div class=\"uej-returns-answer\">\n<p>Returned merchandise will be inspected before a refund, exchange, or account credit is approved.<\/p>\n<p>Items that do not meet return requirements may be sent back to the customer.<\/p>\n<\/p><\/div>\n<\/details>\n<details class=\"uej-returns-item\">\n<summary>\n                <span class=\"uej-returns-number\">08<\/span><br \/>\n                <span>Refunds<\/span><br \/>\n                <span class=\"uej-returns-icon\" aria-hidden=\"true\"><\/span><br \/>\n            <\/summary>\n<div class=\"uej-returns-answer\">\n<p>Approved refunds are generally issued to the original payment method or as an account credit, depending on the transaction.<\/p>\n<p>Original shipping, insurance, duties, handling charges, and processing fees may be non-refundable.<\/p>\n<\/p><\/div>\n<\/details>\n<details class=\"uej-returns-item\">\n<summary>\n                <span class=\"uej-returns-number\">09<\/span><br \/>\n                <span>Wholesale and Memo Returns<\/span><br \/>\n                <span class=\"uej-returns-icon\" aria-hidden=\"true\"><\/span><br \/>\n            <\/summary>\n<div class=\"uej-returns-answer\">\n<p>Wholesale, trade, and memo transactions may be subject to separate written terms, approval requirements, deadlines, restocking charges, and return procedures.<\/p>\n<\/p><\/div>\n<\/details>\n<details class=\"uej-returns-item\">\n<summary>\n                <span class=\"uej-returns-number\">10<\/span><br \/>\n                <span>Contact Us<\/span><br \/>\n                <span class=\"uej-returns-icon\" aria-hidden=\"true\"><\/span><br \/>\n            <\/summary>\n<div class=\"uej-returns-answer\">\n<p>Email: <a href=\"mailto:support@unitedexpressjewelry.com\">support@unitedexpressjewelry.com<\/a><\/p>\n<p>Phone: <a href=\"tel:+12123912992\">(212) 391-2992<\/a><\/p>\n<\/p><\/div>\n<\/details><\/div>\n<p class=\"uej-returns-updated\">Last updated: August 4, 2026<\/p>\n<\/div>\n<p><\/main><\/p>\n<p><?php get_footer(); ?><\/p>\n","protected":false},"excerpt":{"rendered":"<p>United Express Jewelry Inc. Returns &amp; Exchanges Review return eligibility, exchanges, damaged-item claims, inspection requirements, and refund procedures. 01 Return Eligibility Eligible merchandise may be returned within 14 days of delivery when it is unused, unworn, unaltered, and in its original condition. Original packaging, tags, certificates, documentation, and accessories must be included. 02 Non-Returnable Items [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-49431","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/unitedexpressjewelry.com\/index.php?rest_route=\/wp\/v2\/pages\/49431","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/unitedexpressjewelry.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/unitedexpressjewelry.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/unitedexpressjewelry.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/unitedexpressjewelry.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=49431"}],"version-history":[{"count":2,"href":"https:\/\/unitedexpressjewelry.com\/index.php?rest_route=\/wp\/v2\/pages\/49431\/revisions"}],"predecessor-version":[{"id":49434,"href":"https:\/\/unitedexpressjewelry.com\/index.php?rest_route=\/wp\/v2\/pages\/49431\/revisions\/49434"}],"wp:attachment":[{"href":"https:\/\/unitedexpressjewelry.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=49431"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}