Customer Support
Frequently Asked Questions
Find information about wholesale accounts, ordering, payments, shipping, products, certification, returns, and customer support.
Wholesale Jewelry
What types of jewelry do you offer?
We offer rings, earrings, necklaces, bracelets, pendants, bangles, bridal jewelry, diamond jewelry, and gemstone jewelry.
Is there a minimum order quantity for wholesale purchases?
Minimum order requirements vary depending on the product, design, availability, and requested quantity. Submit a quote request for exact requirements.
How do I open a wholesale account?
Create an account through our Trade Account page and submit your business information. After approval, you will be able to view wholesale pricing.
How do I place a wholesale order?
Log in to your approved wholesale account, choose the products you need, add them to your cart, and proceed through checkout. You may also submit a quote or memo request.
Do you offer discounts for large orders?
Volume pricing and bulk discounts may be available depending on the product and requested quantity. Submit a quote request for personalized pricing.
Can I resell your jewelry in my store?
Yes. Approved retailers and trade customers may purchase our jewelry for resale, subject to account approval and applicable wholesale terms.
Orders and Payments
What payment methods are accepted?
Available payment methods are displayed during checkout. Options may include major credit cards, digital wallets, financing services, and approved quote or memo arrangements.
Can I request a quote instead of paying online?
Yes. Use the Request a Quote option on the website. Our wholesale team will review your request and contact you with pricing and availability.
Can I request merchandise on memo?
Approved trade customers may submit a memo request during checkout where the option is available. Memo requests are subject to account review and approval.
Can I change or cancel an order?
Contact us as soon as possible after submitting your order. Orders already in production, processing, or shipment may not be eligible for changes or cancellation.
Do I need an account to place an order?
A registered and approved trade account is required to access wholesale pricing and complete wholesale purchases.
Shipping and Delivery
What shipping methods are available?
Available shipping methods and rates are displayed during checkout. Options may vary by destination, order value, product type, and insurance requirements.
How long does order processing take?
Processing generally takes approximately 7–14 business days. Custom, made-to-order, or high-volume orders may require additional production time.
How long will delivery take?
Delivery time depends on the destination and selected shipping service. Tracking and estimated delivery information will be provided after the order ships.
Do you ship internationally?
International shipping may be available. Shipping charges, customs duties, taxes, insurance requirements, and delivery times vary by destination.
How can I track my order?
Once your order ships, tracking information will be sent to the email address associated with your account.
Products and Certification
Do you provide diamond or gemstone certificates?
Certification may be available for qualifying diamonds and gemstones from recognized gemological laboratories. Contact our team before ordering if certification is required.
Are all products immediately available?
Product availability is subject to current inventory. Some items may require production or may become unavailable before checkout is completed.
Do you offer custom jewelry?
Custom design and modification services may be available. Submit a quote request with your preferred metal, stones, quantity, design requirements, and requested delivery date.
Returns and Support
How can I return an item?
Contact our team before returning merchandise. All returns are subject to approval and the terms stated in our Returns and Exchanges policy.
How can I contact customer support?
Our team is available Monday through Friday from 9:00 AM to 6:00 PM Eastern Time. Email support@unitedexpressjewelry.com or call +1 (212) 391-2992.
Need More Information?
Contact our wholesale team for product availability, pricing, order requirements, or account assistance.