Most in-stock orders are processed within 2–5 business days after payment and account verification are completed.

Made-to-order, customized, resized, engraved, memo, or high-volume wholesale orders may require approximately
7–14 business days or longer.

Business days are Monday through Friday, excluding federal holidays.

Available shipping methods and charges are displayed during checkout or provided by our wholesale team before the order is finalized.

Charges may vary by destination, package value, weight, insurance requirements, and selected delivery service.

Expedited shipping may be available upon request, but it does not reduce production or processing time.

Jewelry shipments may require insurance and an adult signature at delivery.

Customers must provide a complete and secure delivery address where an authorized person can accept the package.

Tracking information will be sent to the email address associated with the order after the package ships.

Tracking may take several hours to become active after the shipping label is created.

Delivery estimates begin after order processing is complete and the carrier has accepted the package.

Weather, holidays, carrier disruptions, customs processing,and other circumstances may affect delivery times.

When an order cannot ship within the expected timeframe, we will contact the customer with an updated estimate and available options.

Customers are responsible for confirming that billing and shipping information is accurate before submitting an order.

Additional charges caused by an incorrect, incomplete, or undeliverable address may be charged to the customer.

Contact us immediately if a package is missing, damaged, or delivered with missing merchandise.

Keep all packaging, labels, photographs, and supporting documents while the carrier claim is reviewed.

Claims should be reported within 48 hours of the recorded delivery date.

International shipping may be available to approved destinations.

International customers are responsible for customs duties, import taxes, brokerage fees, and local assessments unless otherwise confirmed in writing.

Customs processing may delay delivery.

Wholesale, trade, and memo orders may require identity verification, business verification, payment confirmation, references, insurance approval, or signed documentation.

Memo requests are subject to approval and may have separate shipping, insurance, signature, and return requirements.

Store pickup may be available after confirmation from our team. Do not visit the showroom until the order has been confirmed as ready.

Government-issued identification and order verification may be required.