Returns & Exchanges

Eligible merchandise may be returned within 14 days of delivery when it is unused, unworn, unaltered, and in its original condition.

Original packaging, tags, certificates, documentation, and accessories must be included.

Custom, engraved, resized, altered, special-order, final-sale, and certain memo items may not be eligible for return or exchange.

Items showing wear, damage, modification, missing stones, or removed tags may be refused.

Contact our team before sending merchandise back. Unauthorized returns may be refused.

Include your order number, product details, reason for return, and photographs when applicable.

Exchanges may be available for qualifying merchandise, subject to approval and product availability.

Price differences, shipping costs, insurance, and applicable taxes may be charged separately.

Return shipping costs are generally the customer’s responsibility unless merchandise arrived damaged, defective, or incorrectly shipped.

Returns should be securely packaged, insured, and shipped using a trackable service.

Report damaged, defective, missing, or incorrect merchandise within 48 hours of delivery.

Keep all packaging, labels, photographs, and supporting documentation while the claim is reviewed.

Returned merchandise will be inspected before a refund, exchange, or account credit is approved.

Items that do not meet return requirements may be sent back to the customer.

Approved refunds are generally issued to the original payment method or as an account credit, depending on the transaction.

Original shipping, insurance, duties, handling charges, and processing fees may be non-refundable.

Wholesale, trade, and memo transactions may be subject to separate written terms, approval requirements, deadlines, restocking charges, and return procedures.

Email: support@unitedexpressjewelry.com

Phone: (212) 391-2992